We don’t have to go very far back in time for a good example...
As the retail industry turns increasingly digital, customers...
Explore our Customer Engagement Transformation services.
Creating a better customer experience wherever, whenever, and however.
As customer behaviors and demographics change, your approach to engaging them has to follow their journey. With equal parts vision and technology, we can help advance your customer experience to reflect a more human-centric encounter and enable your operations to move toward outcome-based commercials.
Results you can measure.
$0m
Cost savings from a complete customer experience redesign for a global retailer
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Reduction in year-over-year contact minutes for a consumer manufacturer
0%
Improvement in customer satisfaction ratings for a large provider
RESOURCE CENTER
Not many businesses understand the adage that “good news travels fast and bad news travels faster.” In today’s digital and mobile era, any experience ...
In a recent posting we discussed “journey mapping” as a tool for improving customer experiences in the healthcare sector. This week, we share thoughts...
I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.
Adam Epstein
We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.
Mrs. Sherena
We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.
